FAQ

Frequently asked questions

How long does shipping take?

Orders are prepared Monday to Friday and ship tracked and insured. The delivery estimate shown at checkout is an estimate, not a guaranteed date.

How much is shipping?

Shipping is a flat rate per order, shown at checkout before you pay. We ship to the United States, Canada, the United Kingdom and Australia.

Can I change or cancel my order?

Yes, within 12 hours of placing it. After that the order is already being prepared and can no longer be cancelled, but you can still return it.

What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original packaging. See our Return & Refund Policy for the full details.

How do I track my order?

Use the tracking number in your shipping confirmation email, or the Track Your Order page.

How do I contact you?

Email info.zyvko@gmail.com. We reply within 24 hours on business days.