Shipping policy

Shipping Policy

Thank you for shopping with Zyvko. Below is everything you need to know about how we ship your order.

Order processing

  • Orders are prepared and handed to the carrier after they have been processed.
  • Processing may take longer during holidays, promotions and high-volume sales periods.
  • Orders are processed Monday to Friday, excluding public holidays.

Shipping method

  • Every order ships tracked and insured.
  • Shipping is a flat rate per order, shown at checkout before you pay.
  • We currently ship to the United States, Canada, the United Kingdom and Australia.

Tracking

  • You receive a tracking number by email as soon as your order leaves the warehouse.
  • Tracking can take 24-48 hours to start updating after the number is generated.
  • During busy periods scans may update less often while the parcel is still moving.

Delivery estimates

Any delivery estimate shown at checkout is an estimate, not a guaranteed date. Delivery can vary with your location, the carrier, weather and seasonal demand. Zyvko is not responsible for carrier delays or for circumstances outside our control.

Address accuracy

Customers are responsible for entering a complete and correct shipping address at checkout. We cannot take responsibility for parcels sent to an incorrect address provided by the customer, or for delays caused by incomplete details.

Delayed or lost parcels

If tracking stops updating or your parcel seems delayed, email us at info.zyvko@gmail.com. We open the claim with the carrier ourselves and follow it through to delivery.

Contact

Questions about shipping or your order: info.zyvko@gmail.com. We reply within 24 hours on business days.