Refund policy
Refund Policy
We want you to be happy with what you ordered. If something is not right, here is how it works.
30-day returns
- You have 30 days from delivery to request a return.
- Items must be in their original condition and packaging, unused and complete.
- Email info.zyvko@gmail.com with your order number and the reason, and we send you the return instructions.
- Refunds are issued to the original payment method within 14 days of the returned item arriving back.
Order changes and cancellations
Orders can be changed or cancelled within 12 hours of purchase. After 12 hours the order is already being prepared for shipping and can no longer be cancelled. Once it arrives you can still return it under the 30-day policy above.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or different from what you ordered, send us a photo within 14 days of delivery: we replace it or refund it at our expense.
Return shipping
- Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect.
- Keep the tracking number of your return until the refund is confirmed.
Items we cannot take back
For hygiene reasons we cannot accept returns of opened personal-care items, used cosmetics or underwear, unless they are faulty.